Terms and Conditions - General Terms and Conditions

1. General provisions is the official online platform of the Balaton Uplands National Park Directorate (hereinafter referred to as the "Seller") (hereinafter referred to as the "Website"), through which it offers for sale tickets for, among other things, the visitor and exhibition sites, programmes and cave tours that can be visited with a ticket. By selecting the ticket to be purchased through the Seller's website and through the online payment service provider (SimplePay), a sales contract is concluded between the Seller and the natural person or legal entity (hereinafter referred to as the "Buyer") paying the value of the selection, in Hungarian, German or English, depending on the language choice. The Buyer accepts the terms and conditions of the contract, including the provisions of these Terms and Conditions, by clicking on the Pay button on the confirmation page summarizing the purchase details after registration and following the purchase process. The conclusion of the contract is evidenced by the documented, electronically saved purchase and the e-mail sent to the Buyer.

2. Subject of the contract

The characteristics, features and conditions of purchase of the tickets offered by the seller can be found on their specific sub-page(s) (the visitor and exhibition sites, programmes from each menu item).

3. Identification of contracting parties

The seller is only responsible for tickets selected on, purchased in accordance with the terms and conditions of purchase and via the online payment service offered.

The Buyer provides his details by filling in the registration form, and the Seller is responsible for performance and invoicing accordingly. The Buyer has the possibility to verify/modify their data during the registration process. After registration, the data can be modified under the Personal Data menu. The Seller is entitled to cancel any registration which is manifestly incorrect or false and, in case of doubt, to verify the authenticity of the Buyer's identity.

4. Purchase price, fees charged

The price indicated next to the tickets includes the amount of VAT calculated in accordance with the legislation in force at the time and, in the case of admission tickets, the cost of accident insurance for visitors. The Hévíz Canal water tour certificate does not count as an admission ticket. The Buyer is not obliged to pay any other fees in addition to the purchase price.

5. Payment terms

Payment of the total amount due can be made at the end of the purchase through an online payment service provider contracted with the Seller. The Seller shall not be liable for any errors on the payment service provider's payment page. The Seller's ticketing system will send an automatic confirmation e-mail and the success (or failure) of each transaction will be shown in the Personal Data/Special Purchases section of the website. The automatic confirmation email will be sent to the e-mail address provided by the Buyer. The Buyer is liable for any damage resulting from the provision of an incorrect email address.

At the end of the purchase, the customer will receive an e-ticket to the e-mail address they have provided.

6. E-tickets (self-printed tickets)

E-tickets can be printed out by our customers themselves after successful purchase, and cannot be picked up in person at the ticket office or by post. The printed ticket can only be used if the QR code and the code number next to the QR code/subcode number are readable. If you have a mobile device (phone, tablet, etc.) capable of presenting the ticket you have purchased, you do not need to present a printed ticket to validate your tickets.

The consequences and damages resulting from the loss, theft, misprinting, copying, multiple printing of the e-ticket are the sole responsibility of the Buyer.

7. Issuing an invoice

The seller issues an electronic invoice (e-invoice) for all purchases. After the purchase is completed, it will be sent by e-mail to the e-mail address provided by the Buyer.

The Customer acknowledges that he/she will receive an invoice for his/her purchase only electronically, and the invoice data cannot be modified after the purchase has been confirmed.

An electronic invoice is a PDF document electronically signed and time-stamped by the Seller. It complies with the provisions of Act CXXVII of 2007 (VAT Act) and Act XXXV of 2001 on electronic signatures. The e-invoice can be viewed and printed using PDF document reader software (Adobe Reader).

The invoice does not provide access to the facilities/programs.

8. Right of withdrawal

The seller is not able to refund or reimburse the value of the purchase.

By making a purchase as described in points 1 and 4, the Customer agrees that the Seller may commence performance or consider it to be performed (in the case of self-printed tickets).The Customer may not exercise the right of withdrawal after the purchase pursuant to Article 29 (1) (l) of Government Decree No.45/2014 (26.II.), in view of the fact that the service related to leisure activities is for a specific time (guided tours, programmes) or time period (demonstration and visitor sites).

9. Data protection

The Seller shall process the data obtained in the course of operating the website in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (Info Act) and Regulation 2016/679 of the European Parliament and of the Council (GDPR). The detailed privacy notice is available on the website under the Privacy Policy.

10. Handling complaints

The customer can report a problem by e-mail to in English, German or Hungarian. The Seller will reply to the email within 72 hours and will start to investigate the problem. The Seller shall keep an electronic system for the registration and storage of all correspondence received at, sorted according to its status.

11. Other

1. The Seller's online ticketing system offers its visitors only the possibility to purchase tickets, cannot accept reservations by phone or e-mail, and cannot refund or exchange the purchased tickets.

2. The Seller is the sole owner of the tickets that can be purchased through the online ticketing system. The Seller is solely responsible for the realization, organization and cancellation of individual events and programmes, as well as for any quality complaints relating to them, and for the handling of complaints relating to tickets for individual exhibition and visitor sites.

3. The Customer acknowledges that the programme/show and visitor area on the electronic ticket purchased from the Seller can only be viewed at the given venue by presenting and validating the valid ticket. If the Buyer does not have a document (electronic ticket - printed or electronic form) proving his purchase and entitling him to entry at the venue, the programme/institution in question is not obliged to grant the Buyer access.

4. The Seller reserves the right to change the programmes.

In matters not regulated in these Terms and Conditions, the provisions of the Civil Code in force shall apply.

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